Gold Fabrics – Return & Exchange Policy

Last Updated: October 18, 2026

At Gold Fabrics, customer satisfaction is our priority. We want you to be happy with your purchase. If you are not satisfied with your order, you may request a return or exchange within 7 days of receiving your parcel, subject to the following terms and conditions.

1. Return Period

Customers can request a return or exchange within 7 days from the date of delivery.

Requests made after the 7-day period will not be accepted, except where required by applicable law.

2. Eligibility for Returns

To qualify for a return or exchange, the product must meet the following conditions:

  • The product must be unused, unwashed, and unworn.
  • The product must be in its original condition.
  • All original tags, packaging, and accessories must be included, where applicable.
  • The product must not have any stains, damage, perfume marks, or signs of alteration.
  • The return request must be submitted within 7 days of delivery.

3. Items Eligible for Return or Exchange

You may request a return or exchange if:

  • You received the wrong product, color, or size.
  • The product arrived damaged or defective.
  • The product is significantly different from its description or advertised image.
  • You received an incomplete order.

All requests will be reviewed by our customer service team before approval.

4. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products that have been worn, washed, or altered.
  • Products damaged after delivery due to improper handling.
  • Products returned without original tags or packaging, where applicable.
  • Items returned after the 7-day return period.
  • Products that do not meet the return eligibility conditions.

5. Return Shipping Charges

If you received a wrong, damaged, defective, or incomplete product, Gold Fabrics will review the issue and arrange an appropriate solution. Return shipping charges for approved cases will be handled by Gold Fabrics.

For returns requested due to personal preference, such as choosing the wrong size or color, the customer may be responsible for return shipping charges, subject to approval.

6. Refund Policy

Refunds are available for approved returns where applicable.

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed through the original payment method or another mutually agreed method, where available.

For Cash on Delivery (COD) orders, customers may be required to provide their bank account or other payment details to receive an approved refund.

Refund processing time may vary depending on the payment provider or bank.

7. How to Request a Return or Exchange

To request a return or exchange, please follow these steps:

  1. Contact Gold Fabrics through WhatsApp or email within 7 days of receiving your order.
  2. Provide your order number, name, and phone number.
  3. Explain the reason for your return or exchange.
  4. Share clear pictures or videos of the product if requested.
  5. Wait for approval and return instructions from our customer service team.

Please do not send any parcel back without receiving return instructions from Gold Fabrics.

8. Exchanges

Exchanges are subject to product availability.

If your requested size, color, or product is unavailable, our customer service team will contact you to discuss an alternative or an applicable refund.

9. Contact Us

For return, exchange, or refund requests, please contact:

Business Name: Gold Fabrics

WhatsApp: 0320 6701001

Email: goldfabricfsd@gmail.com

Website: https://goldfabrics.com.pk

We appreciate your trust in Gold Fabrics and thank you for shopping with us.